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Resolved! Plan changed without consent by customer service agent

On Black Friday deal on November 26, 2022 I ported my 2 numbers from Virgin Plus to Fido.In Calgary, AlbertaPlease see the Detail Below Device#1 iPhone 14 Plus 256gb for $49.94/moLine#1 $40 plan with 25gb Data + Free 1000 min LD calls Device#2 iPhone...

DevilMind by I'm a Participant Level 3
  • 294 Views
  • 15 replies
  • 0 likes

Resolved! Poor customer service experience... 4hrs wasted

Hi everyone, I am writing this post to share my bad experience with Fido after being a loyal customer for more than 5 years... My next step is to escalate it to CCTS, as my experience was disapointing and made me rethink about being proud to be a Fid...

A_Ismaiel by I'm a Contributor Level 1
  • 2498 Views
  • 10 replies
  • 3 likes

Fido Chat

What amazing Customer Service Fido has, agents aways ready to help us with any issue we may have!!! What marvelous company!!!   

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Aline_Duarte by I'm a Participant Level 3
  • 536 Views
  • 1 replies
  • 0 likes

Fido Loyal Customer Receive Terrible Service and Offers

After 6 years with Fido, today is the day I'm officially moving to a different provider.My plan was in the $60 a month bracket and the promotions I received as a loyal customer were always in that bracket or higher.My friends pay $40 a month and that...

Garzen by I'm a Participant Level 1
  • 758 Views
  • 1 replies
  • 3 likes
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