General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Device upgrade offer not applied

Hi, I recently upgraded my device through a customer service rep. He offered me a deal based on being a loyal customer and specially for me and I went ahead with it and ordered my phone. Now I am being charged more from what I was confirmed over phon...

Bill doesn't match offer agreed to during call(s)

I ordered a new iPhone Black Friday, and have been regretting it ever since. I originally ordered iPhone 11 Pro, only to find out it was no longer available (I had to call a week later to find out why the phone hadn't arrived). Only Black Friday deal...

kevin46 by I'm a Participant Level 2
  • 3 replies

Retention or Loyalty Departments?

I recently came across a deal from another wireless provider that I'm very interested in, but I've been a Fido customer for over 15 years and would like to stay that way if a similar offer can be made.Does Fido still have a rentention/loyalty departm...

lengjia by I'm a Participant Level 2
  • 1 replies

Fido Loyal Customer Receive Terrible Service and Offers

After 6 years with Fido, today is the day I'm officially moving to a different provider.My plan was in the $60 a month bracket and the promotions I received as a loyal customer were always in that bracket or higher.My friends pay $40 a month and that...

Garzen by I'm a Participant Level 1
  • 1 replies