Apparently my account has been flagged for a Fraud Alert. I was not given any sort of email notification or call. I had to reach out to Fido to find this out.
Now that I'm trying to resolve the issue, I can't seem to get a hold of anyone. I have left multiple voicemails at multiple numbers (1-888-383-2080, 1-888-381-8076) and have not received a response.
The general help line is unable to take any action, nor are they able to transfer me directly to anyone I can speak to about resolving the matter.
How can I best reach someone so I can actually use the services I'm paying for?
Hello @abeau2019 and welcome to the Community.
If the validation team contacted you, we will definitely be able to see this on your account.
I'm sending you a PM to get this looked into.
Talk to you soon.
No one from the validation team has contacted me. And there's no way to reach anyone on the validation team beyond leaving an answer on their machine. And since I can't use the phone that I've just activated, I'm chained to a landline while I await a call from someone on the validation team.
It has now been two days since Fido determined that they were going to cut off my phone service due to a fraud alert. No one from the Fraud Department has contacted me. No one from the Fraud Department has responded to voicemails I have left. There is no one I can actually speak to in the Fraud Department.
Customer service is unable to transfer me directly to this department. I have been told that (i) they will respond during business hours (ii) Carol in the Fraud Department's business hours are 5:00pm to 12:00am. I am constantly having to call and update them based on what other phone I may be able to answer calls from. I am having to schedule my day around waiting for a phone call I may or may not receive.