Flagged for Fraud - No Response

Flagged for Fraud - No Response

Flagged for Fraud - No Response

I'm a Participant Level 2

Flagged for Fraud - No Response

Apparently my account has been flagged for a Fraud Alert. I was not given any sort of email notification or call. I had to reach out to Fido to find this out.

 

Now that I'm trying to resolve the issue, I can't seem to get a hold of anyone. I have left multiple voicemails at multiple numbers (1-888-383-2080, 1-888-381-8076) and have not received a response.

 

The general help line is unable to take any action, nor are they able to transfer me directly to anyone I can speak to about resolving the matter.

 

How can I best reach someone so I can actually use the services I'm paying for?

4 REPLIES 4
Moderator

Hello @abeau2019 and welcome to the Community.

 

If the validation team contacted you, we will definitely be able to see this on your account.

I'm sending you a PM to get this looked into.

 

Talk to you soon.



I'm a Participant Level 2

No one from the validation team has contacted me. And there's no way to reach anyone on the validation team beyond leaving an answer on their machine. And since I can't use the phone that I've just activated, I'm chained to a landline while I await a call from someone on the validation team.

I'm a Participant Level 2

It has now been two days since Fido determined that they were going to cut off my phone service due to a fraud alert. No one from the Fraud Department has contacted me. No one from the Fraud Department has responded to voicemails I have left. There is no one I can actually speak to in the Fraud Department.

 

Customer service is unable to transfer me directly to this department. I have been told that (i) they will respond during business hours (ii) Carol in the Fraud Department's business hours are 5:00pm to 12:00am. I am constantly having to call and update them based on what other phone I may be able to answer calls from. I am having to schedule my day around waiting for a phone call I may or may not receive.

Hello @abeau2019

 

I see here that we are talking to you in PM concerning this situation.

 

I'm sending you a message to continue on this. Talk to you soon.