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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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FIDO-Customer Service (Worst)-Reason explained

Message to Office of President With intension to renew phones contract with IPhone 12 (new) I called the customer service. The agent gives me an offer on request as I was not satisfied with the offer the agent digs into and changes to a new offer wit...

AMistry by I'm a Participant Level 1
  • 158 Views
  • 1 replies
  • 0 likes

How do I .

Let you know that you should leave this bag of crepe company and either pick one with support or bargain services. It literally makes no sense to stay with Fido, they market as being cheap or something but it's full price with cut rate service. How c...

Notfan by I'm a Participant Level 1
  • 167 Views
  • 1 replies
  • 0 likes

Unexpected large bill

Hi Guys, I received my FIdo bill yesterday and to my disbelief I was charged a bill of $768, upon enquiring further, I was told by the customer care that, it was because I had overused my long distance calling minutes. But I didn't get any notificati...

Ghhvjjkkkll by I'm a Participant Level 1
  • 237 Views
  • 1 replies
  • 0 likes

Complaint about Chat Support Person

I had my account temporarily suspended for 6 months and when I suddenly began to receive texts and calls, I realized that I had forgotten to extend the suspension. I was connected with a person named "Donna" in the chat support. I explained my proble...

Sreenidhi by I'm a Participant Level 1
  • 351 Views
  • 1 replies
  • 1 likes

Unable to contact support

I am unable to contact Fido support via phone after my service has been suspended. I am trying to initiate a payment plan but can't do so online. I urgently need my phone service

aelpa by I'm a Participant Level 1
  • 369 Views
  • 2 replies
  • 0 likes
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