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Terrible customer service

Just wanted to cancel one of the unsed lines today but ended up cancelling all services with Fido because of the unprofessional specialists. Is it a way to reach the customer service manager to file a complain? They really try to take every doallr fr...

000only by I'm a Participant Level 1
  • 12 Views
  • 0 replies
  • 0 likes

Terrible Customer service for Return

I did the fido trade-in program the second week of december, and was told that i would receive a shipping label to send in my old phone so taht i could receive the credit that it was worth to me account. However after waiting more than 20 days for a ...

megmadden10 by I'm a Participant Level 1
  • 86 Views
  • 1 replies
  • 0 likes

How can I file an official complaint?

I have some problems with my billing cycle and the extra 5 hours of data sessions.Tried to talked to 3 live chat agents, everyone is telling my different information. The first two agents advised me to go to the Fido store and show the staff my proof...

Terrible Start with Fido

So I decided to shop around for deals and promotions using Fido's live chat. An agent offered me a pretty good deal for 2 lines, so I accepted. We had a pretty good discussion and we agreed on things clearly, or so I thought. I told him specifically ...

cxrlisle by I'm a Participant Level 1
  • 508 Views
  • 1 replies
  • 0 likes
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