General Support
Our place for general support posts about Fido.
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Want to file a complaint with a live chat agent

I had a really frustrating experience with one of your team members while trying to change my plan. A few things really bothered me:1. The person I talked to made this comment, "You have $X per month, right?" It felt like they were making a dig at my...

297 by I'm a participant level 1
  • 166 Views
  • 1 replies
  • 0 likes

No Follow-Ups For Issues Related to Charges

Back in mid-August, someone from Fido's Promotions Team made a mistake on my account.This resulted in 2 additional lines and devices added to my account without my permission,I was told they will fix it on their end and it is now near the end of Sept...

LZ009 by I'm a participant level 2
  • 273 Views
  • 2 replies
  • 0 likes

Resolved! Terrible Customer service for Return

I did the fido trade-in program the second week of december, and was told that i would receive a shipping label to send in my old phone so taht i could receive the credit that it was worth to me account. However after waiting more than 20 days for a ...

megmadden10 by I'm a participant level 1
  • 454 Views
  • 2 replies
  • 1 likes

Let's talk loyalty Plans and Programs

I've been with Fido for a long time. A really long time for today's mobile customer profile- 25+ years. Unfortunately, I still am being offered plans that are available to every newbie on the street. I suppose there is plenty to debate about why I've...

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