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Resolved! Thread for reporting SMS spam

Hello,     I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca     Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecti...

Cawtau by • Senior MVP
  • 552416 Views
  • 573 replies
  • 10 likes

Live Chat and Phone Call Service

Hi community,Not really surprised that Fido would discontinue their Live Chat and Phone Call Service. If you scroll down on Contact Us you can see they made a change here. You'll have to wait a hour to hear back or go to a Fido booth. I am still a Fi...

seanny2397 by • I'm a contributor level 1
  • 53 Views
  • 1 replies
  • 0 likes

Fido No Longer Provides Live Support?

I want to report a fraudulent activity on my bill, and Fido Live chat and Phone Call are all directed to an AI, which schedule a call back in hours. Is this crazy, or is it normal? Because it wasn't like this in the past.  Any other carrier I work wi...

Pooyan2023 by • I'm a contributor level 1
  • 63 Views
  • 1 replies
  • 0 likes

Loop of "Fido Hardware Back Order Notification"

Since yesterday, I have received 13 identical "Fido Hardware Back Order Notification" emails that contain a PDF. It comes from NOREPLYHardwareOrder@Fidomobile.ca and so I can't reply to stop the loop. It is apparent there's a system glitch. I would a...

sloth365 by • I'm a participant level 1
  • 104 Views
  • 1 replies
  • 0 likes

Virtual Assistant

The New Virtal Assistant is really Bad, its wrost. I am fido customer from last 4 years but am frustrated toady. If am calling why do I want to get a callback after 2 days. Why you're selling the plans and phones if you can hire some employees for cu...

Dav0777 by • I'm a participant level 1
  • 91 Views
  • 1 replies
  • 0 likes

WTAF?

Are there no live humans employed by Fido anymore?   Jack- useless.  Actually embarrassing, Fido...  After and endless loop with Jack,  trying to reach a human being, I end up on "Contact us", then over to FB.   FB's bot routes me back to Jack!   And...

Jewlee121 by • I'm a contributor level 2
  • 203 Views
  • 3 replies
  • 1 likes
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