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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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bill after cancellation

Hi, I received a new phone along with a plan on the 30th of July at 8:30 am. Around noon that day I got a better offer with the carrier I am currently with so I decided to cancel my plan with Fido and returned the phone. I haven't even activated the ...

newphone21 by I'm a Participant Level 1
  • 412 Views
  • 3 replies
  • 0 likes

2 Return Labels?

So I cancelled my home internet account with Fido last Saturday (January 2). I received an email to create a return label on that same day. Prepared the box, put the modem and the power cord in it, printed the return label. Went to Canada Post yester...

vaiteja by I'm a Participant Level 1
  • 476 Views
  • 1 replies
  • 0 likes

Returning A Phone

I upgraded my phone from Fido's website along with a new plan and I wanted to know if I was eligible for a refund despite already activating the new SIM card. It hasn't been a week yet, only a few days. If I am, how does the return process work? How ...

Bobby25 by I'm a Participant Level 1
  • 387 Views
  • 1 replies
  • 0 likes
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