General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Voicemail rings

I have a mobility problem and usually can't get to the phone before it goes to voicemail after 3 rings. How do I increase it to 6 rings.

macampbell by I'm a Participant Level 1
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roaming charges and how to disable roaming

hello,currently, I am out of Canada, I want to know how I can stop fido roaming,when I left Canada I activated wifi calling and put my phone on the airplane phone. but after coming to my home country I switched my sim card with a local card and put m...

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Fido Referral status

fido sent me this link to check the status of my referral however the link does not work as fido always sends dead end links. Does anyone has a link to check status of referral. https://fido.sparkrefer.comthat one definitely does not take you anywehe...

Behcetacar by I'm a Contributor Level 1
  • 16 Views
  • 1 replies
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Network issues

Hi, my fido data is not working. Its showing cannot connect to server message in safari. I have exceeded this months data and I have purchased additional data. But the additional data balance is not showing in the app. But my internet is working when...

Jakeabr96 by I'm a Participant Level 2
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No data last night and emergency alert

Anybody else have no data starting at about 6 pm last night? Tried calling Fido but message said over an hour wait time? I have it this morning but was a challenge as I also had no Wifi due to power outage. Also, I didn't get the emergency alert issu...

Na10 by I'm a Contributor Level 1
  • 37 Views
  • 0 replies
  • 0 likes