General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24037 Views
  • 0 replies
  • 8 likes

Contact

Why has Fido made it so incredibly difficult to speak with anybody about your account? I've been a customer for more than 20 years and I cannot get hold of anybody to discuss an overcharge on one of my bills. I will likely leave for another company. ...

SaucyJack by I'm a participant level 2
  • 5115 Views
  • 2 replies
  • 0 likes

Issues with sending messages on iPhone

I'm a new Fido customer and I'm have some issues with sending text messages on my iPhone.I can receive messages just fine, but when I send them out, the recipient receives it just fine, but on my end it says that the message is "not delivered" or I g...

mstop4 by I'm a participant level 1
  • 15 Views
  • 0 replies
  • 0 likes

Resolved! 0.29GB Over 3.00 GB plan limit

Hello all,  Ive not receieve any warning about over usage and today spoke to customer service and was told that nothing they can do until the bill come, 299.00MB* = 3 x 100MB $ 45 * Overage Charges Close Data overage rate $ 15 per 100MB, does this ha...

alex778 by I'm a participant level 1
  • 357 Views
  • 3 replies
  • 0 likes