General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


How do I file a complaint?

I should be able to find a way to complain about the service I received.  It is impossible to find.  Just like its almost impossible to talk to a phone rep.    

jd04gj by I'm a Participant Level 1
  • 2 replies

Understanding Negative Balance

Hello all,I hope you all are doing well.I recently started using fido this month, 7th Sept. Then I got a notification on 10th Sept. stating "Your first Fido bill is ready." of $48.03 with the payment due date of October 03, 2022.After few days my tot...

Getting run-around from Winback Team

So i have been with Fido for many years now. Last Tuesday i switched to Koodo as they offered a better deal then Fido.  Then on wednesday i received am email, followed by a call from Fido Winback group.  They offered me the same plan that Koodo was o...

bugdry by I'm a Participant Level 3
  • 4 replies

Resolved! Random Credit Inquiry

I have been a mobile customer with Fido since ~10 months and I suddenly see a random hard inquiry by Fido on my Credit file (Aug 2022). This is very weird, I didn't enrolled for any new service recently, this has resulted a drop in my credit score. C...

Kulbeer by I'm a Contributor Level 1
  • 12 replies

Credit Inquiry without my consent

I was in Turkey visiting my family, I wasn't even using my phone and suddenly I received a notification that said: "A New Inquiry Was Added to Your Credit Report" I looked up. It was Fido, without my permission how could a phone service company check...

Kaanoruc by I'm a Participant Level 2
  • 4 replies