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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23521 Views
  • 0 replies
  • 8 likes

Support for smartwatch plans

Hi Fido, it's 2024 now; any updates on the smartwatch plans follow-up? I noticed Fido has started to support Esim services several years ago, so the smartwatch, which is based on Esim, should be about to come. I mean, even virgin support it(but it ha...

ednovas by I'm a participant level 1
  • 26 Views
  • 1 replies
  • 0 likes

India calls show unknown number everytime

Guys,I've a situation : everytime I call friends/family back at home, India, instead of showing up my number, it's showing various invalid irregular numbers to them each and everytime just like a VOIP call or so. Any idea on this ?

EswarYadav by I'm a participant level 1
  • 16 Views
  • 1 replies
  • 0 likes

Downpayment in store

Hi, I don't know why the system doesn't allow me to do down payment at fido store. Could anyone tell me what's the problem with my account? However, I still can make down payment online but I want to buy at store instead. 

atrin047 by I'm a participant level 1
  • 13 Views
  • 0 replies
  • 0 likes

Suspicious of being affected by a scam

Hello, today I got a call from a number of Maryland. the guy told me his name is John. however, he told me that since the Rogers or Fido has increased their monthly bill for every clients, they're trying to lessen the cost of every clients. for pulli...

Azmin by I'm a participant level 1
  • 32 Views
  • 1 replies
  • 0 likes

Unable to cancel account

I came as tourist to Canada, for three months. Back in may 2023.First of, I visited a shop of Fido in a mall of North York. The guys there told me that I can select one of the options and it will automatically will be cancelled after 3 months of use....