General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Wifi Calling worked & stopped working

Hi,   I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it...

andre88224 by I'm a participant level 3
  • 64 replies

Cannot send SMS

Just realized I cannot send any SMS message but I have been receiving them after switching to Fido from another provider. I tried it on both iOS and Android. Same result.  Is it a problem on my side or it is a Fido issue?

Resolved! Set up service fee

The website says "pay no setup service fee when you activate any device online", I purchased a byop plan, and got charged with the set up service fee. Will i get that service fee refunded once i actually acitvated the sim in my phone?

Arvalledor by I'm a participant level 2
  • 23 replies

Charged setup service fees

Hello, my friend just referred me to buy fido sim and we went to the store to get the sim. The store guy said nothing about my setup service charges while explaining billing. It's $50, it's only been few dats days and I got $100 bill, this is not eth...

imjimil by I'm a participant level 2
  • 6 replies