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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Terrible customer service by winback team

Winback team kept calling me for the last 2 years to come back to fido. I finally agreed to them 3 weeks ago. I was promised 4 lines with the same plan. So far I have received 2 lines with the same plan and another line with an expensive plan. The 4t...

prawinprof by I'm a Participant Level 2
  • 119 Views
  • 3 replies
  • 0 likes

Winback team a scam?? promise not fulfilled!!

2 months ago I recieved calls from Fido Winback like every 3 days and I kept ignoring so I finally answered. The winback agent offered me a deal for me to come back from freedom to fido and offered me $35 for 6gb. I kept saying no and that I wasn't i...

jun70 by I'm a Participant Level 2
  • 85 Views
  • 1 replies
  • 0 likes

Fido Winback team

Hi folks, The Winback team offered me a pretty good deal, so I just moved from Telus to Fido around 2 weeks ago. When I talked to one of Winback team representatives, she said, if I refer a friend, my friend will get the same plan as me and $100 bill...

Sinwoo by I'm a Participant Level 3
  • 838 Views
  • 8 replies
  • 0 likes

Win back team hung up on me.

I received an email from Fido regarding a win back plan, and then a follow-up call from the team earlier today. However, they hung up on me as soon as I answered. When I call back I get am automated voice message and no way to speak to a human, with ...

alepj1 by I'm a Participant Level 1
  • 329 Views
  • 1 replies
  • 0 likes
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