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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Upgrading phone issue

I am trying to upgrade my phone through the website, after all my choice to phone, and plans are done, I can not proceed to next step.The time I click 'Proceed to checkout' it always say 'something went wrong'Of course I tried after few minuites, tri...

Jiwoong by I'm a Participant Level 2
  • 285 Views
  • 1 replies
  • 0 likes

Brightstar is a horrible company that will scam you

DO NOT PURCHASE DEVICE PROTECTION FROM BRIGHSTAR, IT IS A SCAM. Brightstar is one of the most horrible and inept companies I have had to deal with. While trying to acquire a replacement phone, not only did they charge a processing fee when replacemen...

GamerDP by I'm a Participant Level 2
  • 468 Views
  • 3 replies
  • 0 likes

5 Extra Hours of Data option disappeared?

Hey everyone! I recently changed my phone number through the Fido website and now the option for 5 Extra Hours of Data no longer appears on the app. I also checked the "MORE" menu, but the option is missing there as well. Has anyone else experienced ...

rjv5o by I'm a Participant Level 2
  • 531 Views
  • 2 replies
  • 0 likes

Resolved! New phone shipped to the wrong address

I ordered a new phone and it was shipped to my previous address and not my current. My confirmation email from Fido said the phone would be shipped to my current address but it wasn't. What do I do?

Jhleblanc by I'm a Participant Level 2
  • 532 Views
  • 2 replies
  • 0 likes
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