General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Random credit inquiry and poor communication.

Hello, I decided to move to Fido as Telus was overpriced for the service provided, Was super happy with my Fido service for a long long time and even provided a deposit to the retailer who set me up with fido, after a year fido refunded this and adde...

Resolved! A deal and that was retracted in a Deceiving way

Hello there,I am writing to you about a recent and very disappointing experience with Fido and its customer support. The issue started yesterday when I received a notice about a change to my account that I didn't gave a consent to. On Dec. 10, 2020, ...

aa2020ba by I'm a Participant Level 1
  • 1 replies

3 Months, 5 cases, 2 voicemails and still not resolved

My Fido Account was hacked on July 2020 since then I had to make a total of 5 cases and still hasn't been resolved properly. The Fraud depatrtment has not be in contact with me closed my case without notifing and overall communication has been very V...

DavidC1 by I'm a Participant Level 2
  • 5 replies

contacting someone

I do not understand why Fido makes it so diicult to reach someone...either by phone (they say there my be a charge) or chat (nothing happens when I click on chat now) ? I need to contact someone in regards to sending messages-texts to the correct tel...

trepalku123 by I'm a Participant Level 1
  • 1 replies