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Resolved! Where is your customer service? Please help!!

Hello,I am currently getting ghosted by one of your customer service representatives on the sms service.  His name is Mohit.  He said he would resolve my issue and now is not responding, it has been 45min and going.   I have taken screenshots of all ...

SerenityNow by I'm a participant level 1
  • 207 Views
  • 1 replies
  • 0 likes

Resolved! Porting number back to Fido

Initially, I had a Fido account and got my first canadian number but I ported to a different carrier a few days after due to a better deal. I have the same phone number since and now want to come back to Fido. Can I revive back my previous account or...

Mehakpreet23 by I'm a participant level 1
  • 1060 Views
  • 2 replies
  • 0 likes

Fido are professional liars

I've been lied to about my plan and phone and my trust is gone in this companyI recently signed up for a plan with a white s22. everything on the website said it was white and when it got to my home. It was black. I contacted customer support about t...

sattwood by I'm a participant level 1
  • 630 Views
  • 3 replies
  • 0 likes

Resolved! Phone Upgrade - Pickup Refused

I was denied a phone pickup, the store said they need ID proofs, I had my international passport and a valid study permit. I asked them to consider this, they said they can't consider my study permit since it has a expiry date of november 2021, I exp...

karank010 by I'm a participant level 2
  • 1786 Views
  • 5 replies
  • 0 likes

Terrible Start with Fido

So I decided to shop around for deals and promotions using Fido's live chat. An agent offered me a pretty good deal for 2 lines, so I accepted. We had a pretty good discussion and we agreed on things clearly, or so I thought. I told him specifically ...

cxrlisle by I'm a participant level 1
  • 966 Views
  • 1 replies
  • 0 likes
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