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Winback Lies and Horrible Customer Service

So, I have been a Fido customer for close to 15 years now. My phone has not been upgraded for close to 5 years as I just continue to buy phones outright to avoid continual plan increases and I decided to look into a new phone after seeing all of the ...

Tatgk by I'm a Participant Level 1
  • 1193 Views
  • 4 replies
  • 1 likes

Resolved! Office of the President Contact Information.

Hi there,I would like to get in touch with the office of the president. I purchased a certified pre-owned Iphone 11pro. The day I received my phone, the microphone on the speakerphone wasn't working. When I called, the same day, I was told by Fido th...

Madala by I'm a Participant Level 1
  • 669 Views
  • 1 replies
  • 0 likes

Office Of The President Escalation

I have spent over 32 hours with you trying to be get one line and phone straightened out. Yesterday I called in and spent over an hour and a half only to be hung up on during the transfer to a supervisor. No one even bothered to call me back. Your as...

microcl by I'm a Participant Level 1
  • 2741 Views
  • 5 replies
  • 0 likes

OFFICE OF THE PRESIDENT

Hello,  I would like to contact the office of the president regarding my experience with a new phone and plan purchase with Fido. I already went through customer care representetives and esclation advisor and they could not fix my problem.  Sincerely...

Matin91 by I'm a Participant Level 2
  • 1531 Views
  • 7 replies
  • 1 likes
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