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No network, sim card unregistered after changing plan

I recently changed my account's plan to a prepaid over phone. I added $10 to it successfully.However my phone has not worked since it changed to prepaid, it says unregistered sim and no network is detected. I cannot dial 611 or anything. I called Fid...

Janessa_p by I'm a participant level 1
  • 214 Views
  • 1 replies
  • 0 likes

Can I used a Speakout SIM card?

My wife has a Fido account and an old phone with a mini SIM card. She bought a new unlocked phone- but it takes a nano SIM card. We happen to have some Speakout SIM cards lying around.  Speakout uses the same Rogers/Fido network, and the SIM card ID ...

molty by I'm a participant level 2
  • 1213 Views
  • 3 replies
  • 0 likes

Sim not working

I hadn't used my sim for 4 weeks. I changed the sim back yesterday after having it out, and it has been saying Sim 1 Not Provisioned. I've restarted many times. Not sure what to do or what could've happened. 

LDN_K4 by I'm a participant level 1
  • 782 Views
  • 1 replies
  • 0 likes

Resolved! Received 'SIM Card is now Active' email, but no tracking number

Received 'SIM Card is now Active' email, but no tracking number or shipping confirmation email I purchased my SIM card last night and I got the email confirming the account was active this morning. It outlined what I would be paying, which is always ...

OuO by I'm a participant level 2
  • 1662 Views
  • 4 replies
  • 0 likes
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