General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! Kudos to customer service agent Paula!

I want to give a shoutout to Paula for providing fast and easy customer service on my most recent call. She understood my issue the first time I explained it and rectified it without me having to go back and forth. She was also very personable and ev...

Resolved! Fido Customer Support is disappointing

If you ever need customer service... I feel bad for you. They not only couldn't resolve a simple issue (been over 2 months already), but they also fail to be fully transparent. Issue with an XTRA contest from November 2021. They claim they will get i...

lixo by I'm a Participant Level 2
  • 5 replies

Customer Service - Copy per Email

After the live-chat, I requested a copy of the chat per Email, yet did not receive anything.As I have read on the Community posts that the messages from the live-chat is recorded, I wish to have a copy of it. How can I request it?

rani77 by I'm a Participant Level 1
  • 1 replies