General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Terrible Customer service for Return

I did the fido trade-in program the second week of december, and was told that i would receive a shipping label to send in my old phone so taht i could receive the credit that it was worth to me account. However after waiting more than 20 days for a ...

megmadden10 by I'm a Participant Level 1
  • 83 Views
  • 1 replies
  • 0 likes

Help! How to get through to customer service

On Black Friday I was offered a deal to switch services. It did not appear on my bill and would like to get this resolved. I was on hold for 2 hours yesterday and also waited for a 2 hour callback (total four hours) I did talk to customer service but...

Nimah by I'm a Participant Level 1
  • 91 Views
  • 2 replies
  • 0 likes

Resolved! Fido Customer Support is disappointing

If you ever need customer service... I feel bad for you.   They not only couldn't resolve a simple issue (been over 2 months already), but they also fail to be fully transparent. Issue with an XTRA contest from November 2021. They claim they will get...

lixo by I'm a Participant Level 2
  • 834 Views
  • 6 replies
  • 0 likes

Resolved! Kudos to customer service agent Paula!

I want to give a shoutout to Paula for providing fast and easy customer service on my most recent call. She understood my issue the first time I explained it and rectified it without me having to go back and forth. She was also very personable and ev...

Customer Service - Copy per Email

After the live-chat, I requested a copy of the chat per Email, yet did not receive anything.As I have read on the Community posts that the messages from the live-chat is recorded, I wish to have a copy of it. How can I request it?

rani77 by I'm a Participant Level 1
  • 498 Views
  • 1 replies
  • 0 likes
Topics