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Worst customer service experience EVER.

I have been paying $200 CAD extra some months in fees on my phone bill.  When I called Fido customer service most recently to explain I just can't afford to be paying over $400 CAD in a single month for mobile phone bills, I was asked by the customer...

Smellor15 by I'm a participant level 2
  • 802 Views
  • 8 replies
  • 0 likes

Resolved! Where is your customer service? Please help!!

Hello,I am currently getting ghosted by one of your customer service representatives on the sms service.  His name is Mohit.  He said he would resolve my issue and now is not responding, it has been 45min and going.   I have taken screenshots of all ...

SerenityNow by I'm a participant level 1
  • 329 Views
  • 1 replies
  • 0 likes

Resolved! Fido Customer Support is disappointing

If you ever need customer service... I feel bad for you.   They not only couldn't resolve a simple issue (been over 2 months already), but they also fail to be fully transparent. Issue with an XTRA contest from November 2021. They claim they will get...

lixo by I'm a participant level 2
  • 2984 Views
  • 8 replies
  • 2 likes

Resolved! Terrible Customer service for Return

I did the fido trade-in program the second week of december, and was told that i would receive a shipping label to send in my old phone so taht i could receive the credit that it was worth to me account. However after waiting more than 20 days for a ...

megmadden10 by I'm a participant level 1
  • 627 Views
  • 2 replies
  • 1 likes

Help! How to get through to customer service

On Black Friday I was offered a deal to switch services. It did not appear on my bill and would like to get this resolved. I was on hold for 2 hours yesterday and also waited for a 2 hour callback (total four hours) I did talk to customer service but...

Nimah by I'm a participant level 1
  • 580 Views
  • 2 replies
  • 0 likes
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