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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! Communicate with Fido Via E-mail

Hopefully Fido Reads this. I recently cancelled my account with you after having a conversation with you customer relations team. Because you were unable to provide me with a final bill I was unwilling to pay the current bill. I was assured that I wo...

JCTcom1 by I'm a Participant Level 1
  • 247 Views
  • 1 replies
  • 0 likes

Fido Chat

What amazing Customer Service Fido has, agents aways ready to help us with any issue we may have!!! What marvelous company!!!   

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Aline_Duarte by I'm a Participant Level 3
  • 320 Views
  • 1 replies
  • 0 likes

Resolved! Setup Service Fee Add-On?

I changed my plan to a promotional offer through the website, but noticed there's an add-on called "Setup Service Fee" for $45.00/mo. attached. Can someone clarify what this is? I'm a little confused if this is something I have to pay additionally ea...

rjv5o by I'm a Participant Level 2
  • 597 Views
  • 3 replies
  • 1 likes

5 Extra Hours of Data option disappeared?

Hey everyone! I recently changed my phone number through the Fido website and now the option for 5 Extra Hours of Data no longer appears on the app. I also checked the "MORE" menu, but the option is missing there as well. Has anyone else experienced ...

rjv5o by I'm a Participant Level 2
  • 531 Views
  • 2 replies
  • 0 likes

Bill doesn't match offer agreed to during call(s)

I ordered a new iPhone Black Friday, and have been regretting it ever since. I originally ordered iPhone 11 Pro, only to find out it was no longer available (I had to call a week later to find out why the phone hadn't arrived). Only Black Friday deal...

kevin46 by I'm a Participant Level 2
  • 554 Views
  • 3 replies
  • 0 likes
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