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Terrible Support getting incorrectly billed

I am pretty frustrated.Several months ago I had a credit card stolen so I fell behind on my fido bills as I forgot to change over the card. My fault. I caught this issue a week or so before a suspension was to take place. I contacted FIDO and created...

AOB by I'm a Participant Level 1
  • 307 Views
  • 4 replies
  • 0 likes

Resolved! Communicate with Fido Via E-mail

Hopefully Fido Reads this.   I recently cancelled my account with you after having a conversation with you customer relations team.  Because you were unable to provide me with a final bill I was unwilling to pay the current bill.  I was assured that ...

JCTcom1 by I'm a Participant Level 1
  • 433 Views
  • 1 replies
  • 1 likes

Resolved! Setup Service Fee Add-On?

I changed my plan to a promotional offer through the website, but noticed there's an add-on called "Setup Service Fee" for $45.00/mo. attached. Can someone clarify what this is? I'm a little confused if this is something I have to pay additionally ea...

rjv5o by I'm a Participant Level 2
  • 916 Views
  • 3 replies
  • 1 likes

Fido Chat

What amazing Customer Service Fido has, agents aways ready to help us with any issue we may have!!! What marvelous company!!!   

Screenshot_20210607-185947_Chrome.jpg Screenshot_20210607-190055_Chrome.jpg
Aline_Duarte by I'm a Participant Level 3
  • 539 Views
  • 1 replies
  • 0 likes
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