Resolved! Can't contact support; Live chat doesn't work
I've tried over multiple days and it just keeps saying nobody is available and refuses to even put me in a queue. What do I do?
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Terrible Support getting incorrectly billed
I am pretty frustrated.Several months ago I had a credit card stolen so I fell behind on my fido bills as I forgot to change over the card. My fault. I caught this issue a week or so before a suspension was to take place. I contacted FIDO and created...
Resolved! Communicate with Fido Via E-mail
Hopefully Fido Reads this. I recently cancelled my account with you after having a conversation with you customer relations team. Because you were unable to provide me with a final bill I was unwilling to pay the current bill. I was assured that ...
Resolved! Setup Service Fee Add-On?
I changed my plan to a promotional offer through the website, but noticed there's an add-on called "Setup Service Fee" for $45.00/mo. attached. Can someone clarify what this is? I'm a little confused if this is something I have to pay additionally ea...
Fido Chat
What amazing Customer Service Fido has, agents aways ready to help us with any issue we may have!!! What marvelous company!!!
Topics
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$100
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$1262.81 per month bill with fido
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$200 credit
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$35
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1 dollar charge after changing pre-authorized info on Fido.
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1-859-913-4374
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1000 long distance
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1000 min international call is not showing up in the APP
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15gb
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19 year old
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2gb
1 -
2GBbonus
1 -
3 messages only in voice mailbox
1 -
411 Taxi surcharges
1 -
5 GB is missing from the $50 9GB (4+5GB) promotion plan
1 -
5 hours of data
2 -
50
1 -
5G
1 -
5GB FREE DATA
1 -
911 address
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@ links to members
1 -
a new
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About first fido registration
1 -
about temporarily suspension
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Abroad
3 -
accessories
1 -
account
2 -
account activation
2 -
Account balance
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account charges & credits
4 -
Account hacked
1 -
Account holder
6 -
Account suspend from abroad
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Account Suspension
2 -
account theft
1 -
account transfer
2 -
Activate Prepaid Simcard
1 -
Activation
1 -
Activation Fee
4 -
Add a line
2 -
add-on
5 -
addess
1 -
additional data charges
1 -
additional member for my account
1 -
address
4 -
Address update
3 -
advertisement
2 -
Agency
1 -
All the notes are there on my Tentative Account
1 -
Amazon
1 -
and Negative Credit Impact by Fido
2 -
App not working
1 -
appeal
1 -
Apple TV+ bonus
1 -
apple update
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Apply
1 -
appreciation
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as
1 -
back office undue delay
1 -
back order
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Back-order
2 -
backorder
1 -
Bad
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bad customer experience
6 -
bad service
7 -
balance transfer
1 -
Banco scams using Fido to collect
2 -
bango
1 -
Bango fraud
2 -
bank
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Bill
13 -
Bill discrepancy
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Bill due date vs billing cycle
2 -
Bill increase
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Bill issue
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Bill payment
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Bill too high
7 -
Billing
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Billing address
1 -
Billing and Invoice
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Billing dispute
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Billing issues
5 -
Billing item
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Billing Mistake
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Billing process
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Billing. Gone up again.
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Bills
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Black Friday
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Black Friday offer
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Blackberry 10
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blacklist
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block
2 -
block lost phone
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bonus
1 -
bonus data
1 -
Boxing Day deals
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Brampton
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Brightstar
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Brightstar Issue
5 -
Brightstar scam
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browser
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browsing
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bug
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BYOP
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cache
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Call
2 -
Call Barring
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Call control
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Call disconnects automatically or muted during call
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Call Display
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call drop
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call forwarding
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call from winback team
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call records
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Calls won’t work
2 -
Canada
2 -
Cancel
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Cancel home internet
1 -
Cancel international preferred rate add-on
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Cancel phone order
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Cancel phone plan
7 -
cancelation
2 -
cancellation
13 -
cancelled
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Cannot make calls
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Cannot send text but can receive
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cant make calls
2 -
cant send texts
3 -
Caribbean
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Cell phones
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Cell Tower
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cellular
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cellular data
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cencellation
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Certified pre-owned warranty
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change
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CHANGE NUMBER OF RINGS
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change plan
4 -
change plans
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Changes
2 -
changing carrier
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Changing number
3 -
Changing phone plan
2 -
charge
2 -
charge full amount but choose Fido Payment Program
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Charged for facetime calls
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Charges
4 -
Chat
3 -
Chinese voice
1 -
Chrome
1 -
code
1 -
collection
1 -
Collection Agency
1 -
Communication
1 -
Compensation
2 -
Complain
1 -
Complains on Fido Forum
2 -
complaint
15 -
Complaint: Bad customer service
16 -
connection drop
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Contact
1 -
content
1 -
Contest winner
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Costumer Service Complaint
6 -
covid-19
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credit
3 -
credit balance
3 -
credit bureau
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Credit Evaluation Failure
1 -
Credit Inquiry
6 -
credit not honored
2 -
Credit refund
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Credit report
3 -
Credits
1 -
CRTC
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CSR
1 -
current useage
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customer
4 -
customer service
21 -
Customer Service Agent behavior
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Customer service complaint about my new phone
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Customer service complaint about my service
9 -
customer service contact
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customer service not willing to help
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Customer Service Rep Lied
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customer service review
1 -
customer support
6 -
customer support not working
3 -
customers
1 -
data
14 -
Data ad ons
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data day pass
1 -
Data draining
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data limit
2 -
Data notifications
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data over limit
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data plan
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Data plan only
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Data Plans
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DATA ROAMING SCAM
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Data security issue
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data speed
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DATA USAGE
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Data usage history
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databonus
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Deactivating
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Deals
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debit
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Deceptive Communication
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delay
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delivery
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details
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device
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Device balance
2 -
Device delay
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device protection
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Device Protection Device
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device upgrade
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Device upgrades
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Devices
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devide
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directly purchase through fido.ca
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disable data roaming
3 -
disable roaming
2 -
disconnected
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discount
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discounts
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Discrimination in your customer service.
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Disrespectful
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Dissatisfaction
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DNS
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Documents for iPhone
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donna
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Dont move to Fido.... I regret
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Don’t go with Fido
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double data
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downgrading
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Download old bills
3 -
Due date
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E-Sim
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email
2 -
Error 38 and 69
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Error502
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eSIM
9 -
exceed data usage
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excess bill
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Exclusive offers
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expensive
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EXT coverage
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extended zone
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Extra charge
3 -
Extra set up charges
1 -
failed phone order
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Failed to send
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fake offer
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Fall promotions
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false advertising
3 -
Feedback
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feeling deceived
2 -
fees
5 -
fido
6 -
Fido 4g mobile internet
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Fido and Rogers using same system
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FIDO app shows 0 balance
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Fido bad service
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Fido bill
7 -
Fido Billing Errors
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Fido complaint
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Fido Customer service
10 -
Fido email to SMS
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Fido EXT
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Fido hear us out
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Fido holiday deal
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Fido Home phone not working
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Fido Impluse Overcharge
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Fido incorrect CRM data
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Fido macc
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Fido My Account App
4 -
Fido Payment Program
5 -
Fido Phone Scam
1 -
FIDO prepaid failure
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Fido Roam
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Fido site not working
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FIdo SMS SPAM from 4735.
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fido support
3 -
fido topic
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Fido voicemail
2 -
Fido XTRA
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Fido's fake rewards and offers.
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fidosucks
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fight
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File a Compliant
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final bill refund
1 -
finance
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first three digits
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forbidden
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Foreign language
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Formal notice
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forward
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Forwarding phone number
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FRAUD
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Fraud Management Services
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Fraud.
1 -
Frauds
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freedata
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friend
1 -
Friend referral is a scam
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Fund Raising
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galaxy s20
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geed the contract
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general inquiries
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general service
4 -
Gift card
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giftcard
2 -
Good support
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google pixel
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Gps sim trackers
1 -
great customer service
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Hacker
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hacking
2 -
hardware
2 -
have 2 lines
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have a camp
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have gone
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help
5 -
hidden charges
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High bill
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High international calling
2 -
History
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hold account
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Home internet
1 -
home line
1 -
home phone
2 -
Home Phone Activation Fee
1 -
Horrible
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Horrible Customer Service.
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how can i get this offer
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How do I get in contact with the office of the president
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HOW TO GET DEPOSIT BACK
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Huge long distance calling
1 -
Huge Phone bill
4 -
i
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i am a
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I need to reactivate my account
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identity theft Fraud
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illness
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IMEI
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iMessage
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Important *
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in
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In correct charges
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Inaccurate Billing and No Notification or Reason for Increase
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Incoming
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Incoming Calls
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incoming test message when aboard
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incorrect billing
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Incorrect charge
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incorrect invoice
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Increase rings before going to voicemail
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India
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inquiries
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Insurance
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intermittent calling
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International
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international billing
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international calling
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International calls
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International minutes
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International OTP SMS
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internet
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Internet Usage Chart Not Working
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Investigate
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invoice
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Ipad Air 2020
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ipad air 4
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iPhone
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iPhone 11
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iphone 12
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Iphone 12 pro max order
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Iphone 12 pro order delay.
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iPhone 13
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Iphone value pack
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iphone12
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Issue
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Issue with my account lines!help or just let me back
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Itemized Billing
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Jattsaab89@icloud.com
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Koodo
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lag
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LD minutes
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Leaving Fido Soon
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legal name change
1 -
lie
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live
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Live chat
8 -
Live Chat and Calling Fido
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Live chat help
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Long disextra charges
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Long distance
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Long distance call wireless service quality problem
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Long Distance Charges
3 -
Long Distance Charges Disputes
7 -
long wait time
2 -
lost device
1 -
lost discount
1 -
lost phone
3 -
Lost shipment
1 -
loyal
2 -
loyal customer deals
3 -
Loyalty
9 -
loyalty program
2 -
Loyalty retention
5 -
LTE
1 -
LTE 4G smartwatch smart watch
1 -
LTE Halifax iphonex
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Mac
1 -
medium
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memory leak
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Merge
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messages
3 -
Messaging errors
1 -
migration
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misleading
3 -
Missed paiment
1 -
missed payments
1 -
mistake
3 -
mms
3 -
mob
1 -
mobile
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mobile data
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mobile number
1 -
modem
1 -
money
1 -
Money Transfer
1 -
monthly payments
2 -
my account
1 -
My account Fido
4 -
My bill
1 -
My phone number is not recognized as a valid mobile number in Whatsapp App
1 -
my usage details
2 -
name change
1 -
Name on call display
1 -
NCRI
1 -
NCRI inc Fido debit collection
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Need support
3 -
negative
1 -
Negative Balance
3 -
Network
2 -
Network Intermittently dropped
1 -
Network no Service
3 -
New
1 -
new account
2 -
New Cellphone never received
1 -
New Customer Porting A Number - Fall Out Line
1 -
New device
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new devices
2 -
new line
2 -
New phone
4 -
New Plan
2 -
New programs
1 -
New Simcard activation failed
1 -
nightmare
2 -
no confirmation email.
1 -
No Data
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no one listens
1 -
no response
1 -
no responsibility no record of calling every time
1 -
No Service
3 -
No tracking info
1 -
no-network
1 -
Non Compliance of offer
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not resolved to satisfaction
1 -
notifications
1 -
number out of service
1 -
number porting
3 -
number transferring or releasing
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offer
2 -
offers
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office of the president
4 -
Office of the President and Executive Escalation
1 -
old texts
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ON
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online order
1 -
online shop
1 -
order
1 -
Order Fraud
1 -
Orders
4 -
OTP
1 -
Outage
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Over charge
3 -
Over charging
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overage
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overcharged
2 -
Overcharging
9 -
Overdue
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Overpaid bill
1 -
Packages
2 -
PAID $ 150 for 2 GB of Data
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Pathetic Customer Care Service
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pay partial fees
1 -
PAYEE NAME
1 -
paying off device balance
2 -
payment
16 -
Payment Arrangement
3 -
Payment error
2 -
payment issued
6 -
penalties
1 -
Perks
1 -
Phone
9 -
phone bill
5 -
phone calls
1 -
Phone is hacked!
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phone number
2 -
phone plan
6 -
phone plan offer
1 -
Phone Plans
3 -
phone upgrade
8 -
phonenumber
1 -
Phones
1 -
phones and devices
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pixel
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pixel 4
1 -
Pixel 7
1 -
Pixel 8
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Plaintes
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Plan
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Plan change
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plan changed without authorization
3 -
plan price keeps changing
1 -
plan update
1 -
Plans
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poor customer service
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Poor customer support
6 -
Poor Service
2 -
Poor Signals or No Signals
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port number
4 -
porting
5 -
postal code
1 -
postpaid
4 -
PPU
1 -
pre-authorized
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Pre-authorized Chequing
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Pre-ordered iPhone 12 pro
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Pre-owned device
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Pre-paid
2 -
Pre-paid plans
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Premium Device Protection
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prepaid
10 -
Prepaid Account balance wiped out
2 -
Prepaid amazon card
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Prepaid card
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Price
2 -
price adjustment
2 -
Price hike
1 -
Price Match
2 -
prices
1 -
Pricing
2 -
Problem with Invoice
1 -
promo
3 -
promotion
8 -
protection of privacy
1 -
QMS is trashhh
1 -
qr code
1 -
ral
1 -
RE: Retention and customer loyalty
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reactivate sim card
1 -
Reactivate temporary suspension plan
1 -
Reactivating Mobile Service
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Real time data is not accurate
1 -
Receiving Calls
2 -
recommended plan
1 -
redeem
1 -
ref
1 -
refer a friend
1 -
Refer-A-Friend
8 -
referal
2 -
referral program
5 -
refill
1 -
refund
8 -
Refund of remaining balance
2 -
Regarding cx service
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Remove Add on
2 -
Renewal
1 -
Repair
2 -
Report
1 -
restarting
1 -
Retention
2 -
Return Policy
2 -
Return refund cheque with additional charge
1 -
Returns
4 -
roam
5 -
roaming
27 -
roaming problem
4 -
ROBBERY
1 -
rogers
1 -
Rogers Bank no roam free days
1 -
Rude and arrogant staff
3 -
Rude and unprofessional store sales person - Fido_Shoppers World
1 -
Rude customer service
1 -
s10e
1 -
S20
1 -
Sales
1 -
same three digits
1 -
samsung
2 -
scam
12 -
scam calls
3 -
Scam texts
5 -
scams and telemarkering
1 -
security
2 -
Security partial masking account
1 -
Security porting prevention
1 -
series complaint about fido
1 -
Server error
1 -
service
5 -
Service Fee
4 -
Service message from Fido 10G free data
1 -
service outage
2 -
Service Set up Fee
1 -
services
4 -
set up charges
4 -
Set up service fee
4 -
settings
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Setup fee on existing account
1 -
Setup Service Fee
2 -
Setup Service Fee Refund
1 -
shi
1 -
shipping
7 -
Shipping Confirmation
2 -
short for SMS blocking
1 -
Show mobile number instead of id
1 -
SIM
5 -
Sim Card
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Sim card update Ares.
1 -
Sim card update.
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similar phone number
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slow
1 -
Slow response
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small
1 -
smartwatch plans
1 -
SMS
9 -
SMS client communications
1 -
sound quality
1 -
Spam
3 -
Spam MMS
1 -
Speakout
1 -
sponsorship
1 -
Spoofing
1 -
Spoofing security
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still
1 -
Store
1 -
Store complaint
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Support
10 -
support issue
3 -
Suspend my Fido account
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Suspended
3 -
Suspension
5 -
switching
2 -
t the
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tab
2 -
Talk with an agent
1 -
Technical issues
2 -
Telemarketing
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Temporarily
1 -
Temporary suspension
6 -
Temporary Suspension off
1 -
Terrible chat support
5 -
Terrible customer service
3 -
Terrible Service Levels
1 -
Text
2 -
Text Message
4 -
text message refund scam
1 -
Texting
3 -
Texting and picture not working
2 -
texts
1 -
three digits
1 -
Toll Free
1 -
Too high bill
1 -
top ups
2 -
Tracking
2 -
Trade in current balance to extend expiry date
1 -
transfer
2 -
Translation
1 -
Translink 33333
1 -
transparency
1 -
travel
7 -
U
1 -
UK
1 -
Unable to see mobile usage
1 -
Unauthorized change of data cycle
1 -
unauthorized charge
1 -
unauthorized Google play bill
1 -
Unauthorized payment form gaming company
1 -
Unbelievable
1 -
unfair charges
1 -
Unfortunately we cannot complete your call as dialed
1 -
unhappy
1 -
Unjustified Balance
1 -
unknown charge
1 -
Unknown Number
1 -
unkown number
1 -
Unlimited Canada wide
1 -
Unlimited minutes
1 -
unpaid bill
1 -
Unregistered sim
1 -
Unsatisfied Customer
3 -
Update Prepaid Simcard
1 -
update visa information
1 -
Upgrade
7 -
Upgrade Device
11 -
Urgent Complaint Regarding Unjust Charges
1 -
US roaming
6 -
Usability
1 -
usage details
1 -
Utter lack of interest in customer retention
1 -
verification
1 -
verification codes
2 -
Victim of fraud!!
2 -
visual voicemail
3 -
vm
1 -
voice mail
5 -
VoiceLTE
1 -
voicemail
13 -
voicemail changed to fido messaging center
1 -
voicemail to text
1 -
Voicemail-To-Text
1 -
Voip with Fido
1 -
VoLTE
1 -
Waiting for call back
2 -
Waiting for somebody to confirm
1 -
Warranty
2 -
was c
1 -
was not applied
1 -
was not honored
1 -
wealthsimple
1 -
Website
6 -
Website issues
1 -
whatsapp
1 -
Why I didn't have discount
2 -
Wi-fi calling emergency address
1 -
wifi
3 -
Wifi calling
10 -
Wifi calling charges
1 -
wifi-calling
1 -
Win back offer
4 -
Winback
11 -
winback call
11 -
Winback offer
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Winback offer not applied
4 -
Wireless
1 -
Wireless home phone
2 -
without consent
1 -
Worst Customer Service
5 -
wrong address
1 -
Wrong advice
1 -
wrong bill
1 -
Wrong charge
1 -
Wrong Colour
1 -
Wrong Fido account name
1 -
WTF
1 -
xtra
1 -
You guys are nuts
1 -
zone étendue
1
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