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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Terrible customer service by winback team

Winback team kept calling me for the last 2 years to come back to fido. I finally agreed to them 3 weeks ago. I was promised 4 lines with the same plan. So far I have received 2 lines with the same plan and another line with an expensive plan. The 4t...

prawinprof by I'm a Participant Level 2
  • 119 Views
  • 3 replies
  • 0 likes

Price increase on a late 2021 Winback, really?

Hi, it seems like I am seeing this more and more here...I was a longtime customer of Fido... I think 1999/2000ish is when they initially got me with the Nokia 5190 (and I've had many phones since then, Motorola V3 RAZR, Sony T310, Iphones 3,4,5,6+,X,...

amcpires by I'm a Participant Level 1
  • 126 Views
  • 1 replies
  • 0 likes

Resolved! Winback Issue

Hello, I was with Telus for the past couple years and then got an offer from the winback team back at the end of December to come back to Fido. The plan they offered was$45/month for 25gb data for each line (we have 3 lines). We got 2 of the lines se...

kooner91 by I'm a Participant Level 1
  • 189 Views
  • 1 replies
  • 0 likes

Winback Lies and Horrible Customer Service

So, I have been a Fido customer for close to 15 years now. My phone has not been upgraded for close to 5 years as I just continue to buy phones outright to avoid continual plan increases and I decided to look into a new phone after seeing all of the ...

Tatgk by I'm a Participant Level 1
  • 892 Views
  • 4 replies
  • 1 likes

Winback email no call

Why send an email to come back and to expect a call and no one calls or offer. Why make me get interested in coming back when obviously you guys don’t even care. It’s been a week and nothing. I called in to get info and the customer service said ther...

meli1432 by I'm a Participant Level 3
  • 449 Views
  • 3 replies
  • 0 likes
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