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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! promotional offer issue.

My Partner received a Text message offer on their cell phone from Fido offering to wipe the remaining device balance if they want to upgrade now. We went to a store to look at phones and was told it was online only as they only saw a $150 device bala...

lostice by I'm a Participant Level 1
  • 136 Views
  • 1 replies
  • 0 likes

Resolved! Samsung promo

Hey I understand the whole bill credit thing but I find when I go to check out to upgrade my phone the price gose from $50 (with credit down to $15) to showing its $56 a month its not much money but I would still like to know why its $6 more the what...

DarrenR by I'm a Participant Level 1
  • 366 Views
  • 1 replies
  • 0 likes

Resolved! Discount amount on Bill is not matched to Order Confirmation

Hello, I joined Fido in Nov 2020 online, while there was Black Friday promotoion of $10/mo. off for 24 months offered to new account. On my online order, the cart summary on my order confirmation clearly shown that "OFFER APPLIED!" and the total mont...

Fido Cart Summary.jpg
Gizzz by I'm a Participant Level 1
  • 1544 Views
  • 5 replies
  • 0 likes

Winback offer was pulled back after coming back to Fido

I had been with Fido for several years and received a promotion from another provider and decided to move. After porting my number received a phone call from the winback team with an offer, after giving all my details including the province I live in...

drkhn by I'm a Participant Level 1
  • 1336 Views
  • 1 replies
  • 0 likes

Opening a second line to get 2GB of data and 5 CAD discount

HelloI have seen the following message on my account: Add a line and get a $5/month discount for 24 months AND a 2GB data bonus! I want to ask. My wife and some friends currently have a chatr line. If I refer to them and they convert their chatr line...

VMMF by I'm a Participant Level 2
  • 382 Views
  • 1 replies
  • 0 likes
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