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No Follow-Ups For Issues Related to Charges

Back in mid-August, someone from Fido's Promotions Team made a mistake on my account.This resulted in 2 additional lines and devices added to my account without my permission,I was told they will fix it on their end and it is now near the end of Sept...

LZ009 by I'm a participant level 2
  • 274 Views
  • 2 replies
  • 0 likes

Worst customer service representative

Today, I spoke to many agents regarding the credit report issue with fido. I talked to several agents and my experience with them is as follows:This is the most critical part of my experience. I had a 2 hour long conversation which was by far the wor...

Sdddnhbgy by I'm a participant level 1
  • 417 Views
  • 2 replies
  • 0 likes

Terrible customer service

Just wanted to cancel one of the unsed lines today but ended up cancelling all services with Fido because of the unprofessional specialists. Is it a way to reach the customer service manager to file a complain? They really try to take every doallr fr...

000only by I'm a participant level 1
  • 322 Views
  • 1 replies
  • 0 likes

Fido customer service!

Don't ever trust FIDO!   I called on January 5th and was offerred a Google Pixel 6A phone for $5/month and a plan of $50/month.  I called back again on January 7th and was offerred the same phone but this time they sweetened the offer by giving me a ...

fido7861 by I'm a participant level 2
  • 765 Views
  • 4 replies
  • 0 likes

Winback Lies and Horrible Customer Service

So, I have been a Fido customer for close to 15 years now. My phone has not been upgraded for close to 5 years as I just continue to buy phones outright to avoid continual plan increases and I decided to look into a new phone after seeing all of the ...

Tatgk by I'm a participant level 1
  • 1873 Views
  • 4 replies
  • 1 likes
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