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Terrible Service Levels and Support

I've only been with Fido a few days and so far I view the service levels and support as abhorrent.1) Fido call centre does not adhere to the business hours advertised on their website2) When attempting to reach call centre in the middle of the day, c...

Natural9 by I'm a participant level 2
  • 1 replies

'Service' is a strong word

I contacted multiple people through the Ask Jack feature about a device I upgraded (from a Fido text) and there were so many issues with my order, I may not stay with Fido once this contract is up.When I placed the order, I was told I could contact s...

Undue delay in investigation from back office

I've been with Fido for over a year,  always keeping my part in our agreement/contract,  Fido has caused undue stress , and undue delay in their apparent " back office was supposed to complete with 24 hrs " this started last week..... fedex allowed a...

Karlab by I'm a participant level 1
  • 1 replies

Overpaid Bill and yet got refund for 1.5 months

On Oct 15th 2020, I accidentally overpaid my bill. I supposed to pay $200 dollars and I accidentaly put 1 more 0, so I paid $2000 dollars to Fido. I immediately called my bank try to pause the transaction, however, it did not success. Money has been ...

carmen0900 by I'm a participant level 2
  • 0 replies

Terrible customer service - Chat support

I have contacted customer service through the chat option and that was the most experience ever. On Dec 05, I contacted customer service to change my plan. The guy was able to put my new plan to be activated on Jan 04. I’ve been told to contact again...