General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


'Service' is a strong word

I contacted multiple people through the Ask Jack feature about a device I upgraded (from a Fido text) and there were so many issues with my order, I may not stay with Fido once this contract is up.When I placed the order, I was told I could contact s...

Undue delay in investigation from back office

I've been with Fido for over a year, always keeping my part in our agreement/contract, Fido has caused undue stress , and undue delay in their apparent " back office was supposed to complete with 24 hrs " this started last week..... fedex allowed an ...

Karlab by I'm a Participant Level 1
  • 1 replies

Overpaid Bill and yet got refund for 1.5 months

On Oct 15th 2020, I accidentally overpaid my bill. I supposed to pay $200 dollars and I accidentaly put 1 more 0, so I paid $2000 dollars to Fido. I immediately called my bank try to pause the transaction, however, it did not success. Money has been ...

carmen0900 by I'm a Participant Level 2
  • 0 replies

Terrible customer service - Chat support

I have contacted customer service through the chat option and that was the most experience ever. On Dec 05, I contacted customer service to change my plan. The guy was able to put my new plan to be activated on Jan 04. I’ve been told to contact again...