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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Terrible customer service by winback team

Winback team kept calling me for the last 2 years to come back to fido. I finally agreed to them 3 weeks ago. I was promised 4 lines with the same plan. So far I have received 2 lines with the same plan and another line with an expensive plan. The 4t...

prawinprof by I'm a Participant Level 2
  • 121 Views
  • 3 replies
  • 0 likes

No call from winback

Hi I have a problem with my bill, they do not apply the discount deal i received and keep charging me full price. I have been contacting support several times and they always said they submitted a form to win back team so the winback team can call me...

Chloeha by I'm a Participant Level 1
  • 219 Views
  • 1 replies
  • 0 likes

Did not get call back from Winback team member

I was looking for new plan and phone and I phoned for it, got someone from winback team on Jun 29, 2021 at 8:26 pm. My call lasted for 22 minutes and got disconnected somehow while the guy from winback was about to initiate porting my number. I phone...

mitfer by I'm a Participant Level 3
  • 543 Views
  • 5 replies
  • 0 likes

NO CALL BACK after I accepted offer with Winback team

I ported out my number from Fido to Freedom mobile and a day later, I got a call from the winback team.** After I accepted the offer, the winback team said my credit card on file would be charged and that within 2-3 days I would receive my iPhone 12 ...

Amberc1 by I'm a Participant Level 2
  • 536 Views
  • 2 replies
  • 0 likes

Winback offer issue

I was given a win back offer which I accepted and when asked if there would be any set up charges, I was told that the set up fee would be waived. The agent explained in very detail that set up fee of 40$ might show up on first bill but the credit wi...

Sb09 by I'm a Participant Level 2
  • 492 Views
  • 3 replies
  • 0 likes
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