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No Follow-Ups For Issues Related to Charges

Back in mid-August, someone from Fido's Promotions Team made a mistake on my account.This resulted in 2 additional lines and devices added to my account without my permission,I was told they will fix it on their end and it is now near the end of Sept...

LZ009 by I'm a participant level 2
  • 629 Views
  • 2 replies
  • 0 likes

Resolved! Terrible Customer service for Return

I did the fido trade-in program the second week of december, and was told that i would receive a shipping label to send in my old phone so taht i could receive the credit that it was worth to me account. However after waiting more than 20 days for a ...

megmadden10 by I'm a participant level 1
  • 969 Views
  • 2 replies
  • 1 likes

Do not get Fido

I switched to Fido because I thought they'd be better than Bell.  I was so wrong.   Their support is horrible.  I don't remember the last time I was so frustrated with a company.   

Mattasaur by I'm a participant level 1
  • 683 Views
  • 1 replies
  • 0 likes

Worst customer service representative

Today, I spoke to many agents regarding the credit report issue with fido. I talked to several agents and my experience with them is as follows:This is the most critical part of my experience. I had a 2 hour long conversation which was by far the wor...

Sdddnhbgy by I'm a participant level 1
  • 930 Views
  • 2 replies
  • 0 likes

Issues with Phone and Customer Service

   I've been having an ongoing issue with Fido and no matter who I contact I never get a response back.  I got a 'like-new' certified preowned phone in August of 2022. I was told when signing my contract that I had a year with Apple and 30 days with ...

anita-leskow by I'm a participant level 1
  • 786 Views
  • 1 replies
  • 0 likes
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