Where to start? Was a client for more then 10 years. Then the jump the roaming fees from 100$ to 300$. Ridiculous. So, I start to suspend my line when I was travelling for a few months. I was ok paying 100$ now they were receiving even less every month. The first time I decide to cancel my account is when I try to send my phone to repair. The service was a mess. Bouncing from 1 store to another. No cell replacement. Finally, when I found one. The put my phone to repair in a drawer. Call me 2 weeks after and the just pick up my phone from the same drawer. Was never sent to repair. After so many calls, going around, it was enough. I cancel my account.
I give them another chance a year after and since the first month there was issue. I need my phone to receive and make international call. Is the first package I request. They charge me more then 200$ of international call. Saying that I never request the package, Bunch of LIARS.
My last call was a few weeks ago. Trying to upgrade my phone, calling to request some help and like always they are useless. I didn't even try to waste my time anymore. Thank for nothing. I already close my account and transfer to FIZZ, took just a few minutes. You didn't just loose a client, but I will NEVER refer FIDO to anyone.
Some marketing fact, it takes 5-7 times the cost to get a new customer as it would to sell into an existing customer.
multiply by all the customer you will lose because of the negative feed back I will give to them.
