I want to better understand how Fido/Rogers identifies the best phone plan for my persona/demographic. I'm a long-time customer (25+ years) and my plan current plan offers me full services with 10GB of Data. Today's great mail offer suggests that I u...
I've been with Fido for a long time. A really long time for today's mobile customer profile- 25+ years. Unfortunately, I still am being offered plans that are available to every newbie on the street. I suppose there is plenty to debate about why I've...
As we age, many of us find ourselves on restricted or reduced incomes. Those of us with a track record like mine (25+ years with your service) should benefit. In today's market, anyone with over 10 years with the same provider seems to be a rarity. ...
Another value proposition could be to leverage Crowd Sourcing services to imagine the right recognition program and companion services FIDO could offer it's customers. It seems to me that there is a captive auidence here with an unparralleled set of ...
Thanks for the reply,I'm thinking about the lost opportunity here. What sort of brand following could be created by FIDO if they made positive examples of their longest subscribed customers? E.g. A rep calls to schedule an in-person reward meeting. T...
That helps me consider my approach here. I have 25+ years as a customer, but just see the same offers that every newbie would see. I recently wanted to upgrade my amount of Data to something around 10MB, but only get offers for 25 MB and the opportun...
