does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have spent approximately 3-4 hours just on hold looking to get someone that could resolve my issue, the issue being that I have yet to receive the gift card I was promised.
I mean if you make it impossible to ever reach someone, you're bound to have no complaints... I'm about ready to just cancel my services with Fido.
Solved! Go to Solution.
whats the forum where we can make an official complain about your staff members and particular store who has provided wrong information and overcharged us on the bills. Even after confronting them in-person they are being ignorant to our problem.
This kind of customer service was not expected from a big company like Fido/Rogers.
Welcome to the community!
Sorry to hear of your issue. Generally, if there was a promotion to waive the set-up fees, it would normally take a few billing cycles for promotions to be reflected on your account.
You should also note that the forums are community-driven and not intended as a venue for customer services. If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Since the forums are public, you might also consider removing your phone number from your post. It is generally recommended to not provide private information in a public venue. You can edit your post by clicking the little down arrow in your post (within an hour of your post). If you are unable to edit your post, perhaps @FidoSolutions might be able to edit it for you.
Hope this helps 😀