Filing a complaint

Filing a complaint

Filing a complaint

I'm a Participant Level 3

Filing a complaint

Hello all, 

 

does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have spent approximately 3-4 hours just on hold looking to get someone that could resolve my issue, the issue being that I have yet to receive the gift card I was promised. 
I mean if you make it impossible to ever reach someone, you're bound to have no complaints... I'm about ready to just cancel my services with Fido. 
thanks Smiley 

1 REPLY 1
Moderator

Hey @Sarah85,

 

We've replied to your PM. We'll be happy to continue with you there! 😃