Filing a complaint

[Sarah85]

Hello all, 

does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have spent approximately 3-4 hours just on hold looking to get someone that could resolve my issue, the issue being that I have yet to receive the gift card I was promised. 
I mean if you make it impossible to ever reach someone, you're bound to have no complaints... I'm about ready to just cancel my services with Fido. 
thanks  

[FidoAnthony]

Hey @Sarah85,

We've replied to your PM. We'll be happy to continue with you there! 😃

[jxdupont]

I would also like to know how to file a complaint.  I've tried everything and no one seems willing to help

[FidoKenny]

Hey @jxdupont

To file your complaint, you can definitely reach our customer service to do so.

You can find all the ways to reach us here.

[jxdupont]

I tried that and was told I couldn't because my complaint had to do with the winback department 

[KnA]

I was wondering if you got your complaint heard? I am having major issues with Winback. They are a joke to deal with. 

[FidoVan]

You can send us a PM when you'll have a moment and we'll have a look into your situation. Talk to you soon!

- Van