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Fido winback team gave me an offer

I'm a participant level 1
I'm a participant level 1


i got a call from fido win back team they gave me an offer for Rogers. 100GB plan for 60$.

I accepted the offer march 3rd, 2023. It is been a whole week and have not received any confirmation on the plan or the breakdown email which they said will be coming in 24-48 business hours.

They did a credit check too. Whenever I contact Fido they say, you have to wait we are just customer service we can not contact winback team.

next time they said i should receive a call from them but no calls yet.

i am not sure what to do or who to complaint as Fido customer care is useless.

I guess i will complaint to office of consumer affair, if i do not get a response soon.



Hello @Jaapmalhi 


Our winback team takes care of documenting your account with all the details necessary from your offer. In order to get this looked into, it will be necessary to get in contact with our customer service. 


You can find all the ways to reach us here.