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Terrible customer service by winback team

prawinprof
I'm a Participant Level 2
I'm a Participant Level 2

Winback team kept calling me for the last 2 years to come back to fido. I finally agreed to them 3 weeks ago. 

 

I was promised 4 lines with the same plan. So far I have received 2 lines with the same plan and another line with an expensive plan. The 4th line is still not received. 

 

I have called and chatted with the customer service 5 times so far in the last 20 days. All the customer reps tole me that they are escalating it now and that winback team will call me back in 24-48 hours as only the winback team has the access to apply these offers. So far no one has called me. 

 

This is highly disappointing as a customer coming back to Fido. I will wait and try to contact for a few more days, if nothing works out I will close all my line and go back to being a happy Bell customer. 

 

If anyone could help me get in touch with the winback team that'd be really helpful. 

3 REPLIES 3

prawinprof
I'm a Participant Level 2
I'm a Participant Level 2

@FidoStephane Three of you guys messaged me 3 weeks ago to say that  this will be resolved and that someone will reach out to me in 48 hours. Its been 2 weeks nothing has been resolved and no has contacted. The customer experience keeps getting better! 

Hey @prawinprof! Philippe here.

 

I'm sad to read that you were still not contacted by our winback team. I'll send you a PM shortly to find out what's going on.

 

Hope to chat with you soon!



FidoStephane
Moderator
Moderator

Hi there @prawinprof,

 

Very sorry to hear about this experience. 

 

We'll send you a PM so we can look into this together