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Upgrade Pending

ha26
I'm a participant level 1
I'm a participant level 1

Hello,

I was trying to upgrade my phone but once i clicked on submit, an error page appreared .I tried again immediately and now its saying thats upgrade is pending but i didnt recieve any email saying that my phone upgrade was successful.Can someone help me with this?

1 REPLY 1

NaliniR
I'm qualified level 1
I'm qualified level 1

Hi @ha26,

 

Welcome to the Fido community!

 

Can you check your spam/junk mail folder to see if the confirmation email went there?

 

If not I would suggest you reach out to customer service and they can look at your account and let you know what is happening.