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Our place for general support posts about Fido.
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Brightstar is a horrible company that will scam you

DO NOT PURCHASE DEVICE PROTECTION FROM BRIGHSTAR, IT IS A SCAM. Brightstar is one of the most horrible and inept companies I have had to deal with. While trying to acquire a replacement phone, not only did they charge a processing fee when replacemen...

GamerDP by I'm a participant level 2
  • 2792 Views
  • 3 replies
  • 0 likes

Resolved! New phone shipped to the wrong address

I ordered a new phone and it was shipped to my previous address and not my current. My confirmation email from Fido said the phone would be shipped to my current address but it wasn't. What do I do?

Jhleblanc by I'm a participant level 2
  • 1727 Views
  • 2 replies
  • 0 likes

5 Extra Hours of Data option disappeared?

Hey everyone! I recently changed my phone number through the Fido website and now the option for 5 Extra Hours of Data no longer appears on the app. I also checked the "MORE" menu, but the option is missing there as well. Has anyone else experienced ...

rjv5o by I'm a participant level 2
  • 1498 Views
  • 2 replies
  • 0 likes
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