Called 2 agents for 4 days and my address from Purolator hasn't changed

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I'm a Participant Level 2
I'm a Participant Level 2

Called 2 agents for 4 days and my address from Purolator hasn't changed

I ordered tha phone online and I changed my shipping address before I confirm the order but then Fido still put my old address for the shipping...I called Purolator before they ship it to my old address, then I called Fido agent to request a change of address to the shipping company (which is your SOP, and they don't allow me to change or even pick up my phone)... I waited for 2 days as what the agent told me after 2 days, Purolator still attempted to send it to my old address! I called Purolator to stop and called Fido agent AGAIN to change the address in the courier and no email or answer yet! I've been waiting for 5 days and no phone, can't pick it up, no email, no response! 

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Called 2 agents for 4 days and my address from Purolator hasn't changed

Can anyone here help me??? 

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Re: Called 2 agents for 4 days and my address from Purolator hasn't changed

Hey @Tonee! Philippe here. Welcome to the community. Smiley

 

I'm sad to read about your situation. I can certianly understand your frustration!

 

You would need to contact us here in order for us to take a look at that for you. Alternatively, you can also request a PM from the community as well.



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