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5 Extra Hours of Data option disappeared?

rjv5o
I'm a Participant Level 2
I'm a Participant Level 2

Hey everyone! I recently changed my phone number through the Fido website and now the option for 5 Extra Hours of Data no longer appears on the app. I also checked the "MORE" menu, but the option is missing there as well. Has anyone else experienced this issue before?

2 REPLIES 2

FidoSaira
Moderator
Moderator

Hey @rjv5o

 

Welcome to the Community!

 

Changing your number shouldn't affect your 5 Extra Hours of Data in any way. Did you make any other changes? (like a plan change)

 

If not, I would recommend reinstalling the app to see if that helps.

 

Keep us in the loop.



rjv5o
I'm a Participant Level 2
I'm a Participant Level 2

The issue resolved itself after 2 days! I guess the system needed some time to update.

 

Thank you!