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New phone shipped to the wrong address

Jhleblanc
I'm a Participant Level 2
I'm a Participant Level 2

I ordered a new phone and it was shipped to my previous address and not my current. My confirmation email from Fido said the phone would be shipped to my current address but it wasn't. What do I do?

2 REPLIES 2

Natalie101
I'm a Participant Level 1
I'm a Participant Level 1

What was your outcome? This exact issue just happened to me.. 

KAPABLE-K
MVP MVP
MVP

Hello @Jhleblanc,

 

Welcome to the community!

 

Sorry to hear your device was shipped to your previous address, in this case, it would be best to contact customer service directly and they can assist you.