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Fido are professional liars

sattwood
I'm a Participant Level 1
I'm a Participant Level 1

I've been lied to about my plan and phone and my trust is gone in this company

I recently signed up for a plan with a white s22. everything on the website said it was white and when it got to my home. It was black. I contacted customer support about this but they denied it was ever white. They changed everything on my account to say it was black. I was also surprised to see that they have changed my data plan of 15GB for $55, which was on a special promotion deal to a different plan of only 10GB for $60.  Fido, I do not know what you are doing making your customer support like this, but if you continue this your customers will leave and join your competitors who are actually truthful.

 

3 REPLIES 3

khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi sattwood!

I think at Fido someone can look on your plan to adjust bill, fido employees are the best one Smiley .

Have a nice day Smiley

khouya
I'm Qualified Level 1
I'm Qualified Level 1

@sattwood 

Finnaly what about the situation, make me a follow-up (reply)

have a nice day Smiley

 

FidoPhilippe
Moderator
Moderator

Hey @sattwood! Philippe here. Welcome to the community. Smiley

 

I'm sad to read about your experience. That's certainly not the way we want you to feel about getting a new phone!

 

We'll be happy to help you check that out via community PM, if you wish. Just request one here and we'll send you one.