Upgrading phone issue

Upgrading phone issue

Upgrading phone issue

I'm a Participant Level 2

Upgrading phone issue

I am trying to upgrade my phone through the website, after all my choice to phone, and plans are done, I can not proceed to next step.

The time I click 'Proceed to checkout' it always say 'something went wrong'

Of course I tried after few minuites, tried chrome, safari, and my android phone.

I have tried after clearing my cache datas as well.


I am very dissappointed on Fido website.


Hey @Jiwoong,


I'm sorry to learn about your online experience! 

I suggest you get in touch with our customer care team and flag this issue so an agent can assist you with your upgrade.


You can reach out here to reach a customer rep.