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Overcharged in my very first bill

I'm a participant level 1
I'm a participant level 1

I am new to Canada and choosed Fido as my mobile service provider based on my friends suggestion. I recently saw my first month bill and found i was overcharged $375 for my long distance call. In my plan i got 1000 mins free long distance calling and i was not alerted after that 1000 mins like how i get alerted when i make calls to other destinations like 'you will be charged for this call'. This is very huge amount for me and all my calls to customer care ended in vain and i even got transfered to rogers customer care.


Especially the last customer care agent i spoke was very cold and blamed completely on me.


If you dont care about the customers the when to call them customer care specialists.

  • I am not even asking for a complete waiver if they can reduce it to reasonable amount, it will be of great help.

They really should be alerting the customers if they go beyond certain amounts, no body likes to be charged more than $100 for their mobile bills. I just feel like this was done purposefully to take advantage of peoples mistakes especially the new ones.


I am posting here with small hope that someone will help me on this.



Hello @Yuvaraj


Welcome to the community!


Nobody likes a large bill, that's understandable. 

You have the option of monitoring your usage through your Fido app to make sure you never go over your minutes to avoid these types of situations. 


If you need help with your account, you can contact us through these different methods.