Message to Office of President
With intension to renew phones contract with IPhone 12 (new) I called the customer service. The agent gives me an offer on request as I was not satisfied with the offer the agent digs into and changes to a new offer with validity until 26 Decemy 2021 (Box week offer 2021) . As I requested to speak with the supervisor I got the supervisor but the changes the wordings saying offer is not valid until 26th . As I wanted to make sure all the features I needed is available in the phone which I have selected. I called them within 24 hours .By this time I have already given 3 hours.I got another agent who was not at all helpful at all and the supervisor was the worst supervisor who is not even bothered to make an offer . I explained what I was offered by previous agent and supervisor, but the service level has gone so down that he didn't even cared to check. I need this letter to be seen the office of president of Fido.In 24 months of relationship there is never a single occasion that we missed a payment to Fido not over used data or missies Fido. Very sadly I informed supervisor that we would chang the provider - but no difference .
I would never suggest to go with Fido again.