General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Unexpected large bill

Hi Guys,   I received my FIdo bill yesterday and to my disbelief I was charged a bill of $768, upon enquiring further, I was told by the customer care that, it  was because I had overused my long distance calling minutes.   But I didn't get any notif...

Ghhvjjkkkll by I'm a participant level 1
  • 769 Views
  • 1 replies
  • 0 likes

Complaint about Chat Support Person

I had my account temporarily suspended for 6 months and when I suddenly began to receive texts and calls, I realized that I had forgotten to extend the suspension. I was connected with a person named "Donna" in the chat support. I explained my proble...

Sreenidhi by I'm a participant level 1
  • 785 Views
  • 1 replies
  • 1 likes

Unable to contact support

I am unable to contact Fido support via phone after my service has been suspended. I am trying to initiate a payment plan but can't do so online. I urgently need my phone service 

aelpa by I'm a participant level 1
  • 841 Views
  • 2 replies
  • 0 likes

Exclusive offer plan changes

I am currently on a BYOP plan and see an exclusive offer on my account which I wouldn't mind switching to. However this new plan that is being offered is classified as a Fido Payment Plan. Would I still be able to continue using the phone I have and ...

Sherry18 by I'm a participant level 1
  • 927 Views
  • 1 replies
  • 0 likes

Abroad, trying to contact Fido customer service

Hi, I'm currently abroad and for the past 3 days, I haven't been able to contact Fido through live chat. I am hoping to suspend my account for a while and investigate why I keep getting roaming fee when the number is off and not even in the phone. Pl...

mark42 by I'm a participant level 1
  • 1317 Views
  • 1 replies
  • 0 likes
Topics