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Self-Service Fee - Upgrade Tablet via Chat or Phone

I'm a contributor level 2
I'm a contributor level 2

Hi all,


I'm trying to upgrade my tablet to an iPad Air, however, this tablet is NOT carried in the local stores in my area (called like half a dozen including corporate and non-corporate stores). All told me to order via customer service.


However, when I chatted with CS, they said there is a $45 self-service fee... 


a) Tablets can't been upgraded via, I only get upgrades to a smartphone

b) Stock is not available in store...


So I really can't "help" myself, is there a way this fee can be waived?





Hey @coolspot,


Customers can only upgrade or add a tablet through customers service channels and in that case the one-time $45 setup fee applies. This is a standard fee within the industry.


That said, we often have promotions where the setup fee is waived, so keep an eye out on to not miss out on any upcoming promotion! 

I'm qualified level 1
I'm qualified level 1

Hi :).

I hope your 45$ fees will be waived. Smiley 

Have a nice day