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Resolved! Extra Bonus 3GB Data Disappeared?

Hi. I signed for 2 lines on last Boxing Day and both of our plans came with extra 3 GB data bonus. The extra data was showing online and on the mobile app as well but it has disappeared recently from the app/online account. Is it possible that someon...

arshiesst by I'm a participant level 1
  • 1347 Views
  • 1 replies
  • 0 likes

Plan Changed?

Currently, I have 6GB data for$65 before Tax.I just checked my account and saw that my plan will now have 1GB only.I did not sign up for this, is this true? If I click 'View full plan details' my add-on is gone and now I can only get 1GB data, not 6G...

vankmj_0-1581391754665.png vankmj_1-1581391801622.png
vankmj by I'm a participant level 1
  • 1109 Views
  • 1 replies
  • 0 likes

Data Issues

I am curious why when I am out of data, it does not let me use the internet at all compared to other phone companies like T-Mobile, Sprint, Sasktel, Freedom Mobile, etc which will still let you use the internet whenever you are out of data to keep cu...

Musa90 by I'm a participant level 3
  • 3016 Views
  • 8 replies
  • 0 likes

Bill Dispute

I have been charge an extra $40 for using 333MB of data more than my plan limit. However, I only received a text that warned me at the 90% limit and never a text that warned me at 100%. This seems like a scam and shouldn't be happening.

tifflhl by I'm a participant level 1
  • 989 Views
  • 1 replies
  • 0 likes
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