Disappointed with service of the FIDO/ROGERS Winback Team

[KV_90]

I am really disappointed with the service provided by the Fido/Rogers Winback Team.

After moving from Fido, I received a call from the Winback team and they offered me a deal to bring me back to the Rogers/Fido service.

I accepted the offer and it has been more than 1 month after accepting the offer and I still haven't received my SIM card.

I have been following-up with Fido/Rogers asking them to get me in touch with the Winback team but I haven't been able to get in touch with them after multiple attempts. It seems they don't value their customer.

This is horrible service and I don't know who can help me here (since Rogers and Fido support team are of no use). I am tired of following up.

If someone can assist me at the earliest will be great. I am really fed up now.

[KV_90]

Hi Philippe,

Thank you for your message.

No one has contacted me yet from the Winback team.

In the link you shared, I can't find how to request for PM.

Can you help me raise the request please?

Thanks

[FidoAnthonyZ]

Hello @KV_90,

Feel free to contact us using the methods shown here and we'll be happy to help. 

[KV_90]

Hi Anthony,

Thank you for your message.

Can you help me get in touch with the Winback team? Istill haven't heard anything and I don't understand the issue here.

Can you send me a PM as well - I cant find how to send a PM.

Please assist. Its getting very tiring coming back to the Fido/Rogers group.

Regards

[KV_90]

Hello,

I still haven't heard from the Fido or Winback team.
Please assist at the earliest.

Thanks,

Krishna

[FidoPhilippe]

Hey @KV_90! Philippe here. I hope you're doing well.

Has there been any word since your last post? If not, you can contact us here for support and you can request a PM from the community for assistance.