Enjoy the read!
Jan 4, 2021: Received email from Fido saying I will be receiving a call shortly for a win-back offer
Jan 8: Received the first call from Fido’s Winback team.
Jan 15: One week later I received the callback.
Jan 19: I received a notification of a package for me at Purolator.
Jan 20: Received a call from the back end department.
Jan 25: Contacted customer support for an update on my order.
Jan 26 (AM): Called Fido to cancel the device entirely as I was going to just buy it out right.
Jan 26 (PM): Received a call from the Winback department.
Jan 27: (still no call from Winback) I went onto the support chat (pm) to
check the status of the device; at this point I know better than to take their word for it.
Jan 28: Contacted customer phone support to verify.
Jan 29: Received a call from the Winback team
Feb 2: I call CS, again.
Feb 3 (AM): Received another call from the Winback team
Feb 3 (PM): Not trusting anything at this point, I decided to go onto customer chat one last time to check the status of the order.
Feb 5: Today. At the time of writing this, it has now been more than 48 hours from the time of the winback call and I still have not received a call from a winback supervisor.
Hey @JER2323! Philippe here. I hope you're feeling well.
I'm sad to read about your experience. That certainly not the way we wanted this to go for you and I totally understand your frustration there!
Has our Winback team reached out to you since the post? If not, we'll be happy to get involved via PM, if you wish.
Let us know!