Setup Service Fee Add-On?

Setup Service Fee Add-On?

Setup Service Fee Add-On?

SOLVED
rjv5o
I'm a Participant Level 2

Setup Service Fee Add-On?

I changed my plan to a promotional offer through the website, but noticed there's an add-on called "Setup Service Fee" for $45.00/mo. attached. Can someone clarify what this is? I'm a little confused if this is something I have to pay additionally each month??

Accepted Solution

Re: Setup Service Fee Add-On?

Solved by Moderator (inactive) FidoPierre

Hey @rjv5o

 

Welcome to the Community! 

 

A $45 Set-up fee is applicable on new activations and also hardware upgrades on existing lines. However, if you process these requests through our self-serve options on Fido.ca, the charge is automatically credited back to you. 

 

I hope this helps clarify things. 🙂

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3 REPLIES 3
coolspot
I'm a Contributor Level 1

What if you do a tablet upgrade - you cannot self service, the option is not available.

khouya
I'm a Participant Level 2

Hi Coolspot Smiley

I think the 45$ will be applied too.

Have a nice day Smiley

FidoPierre
Moderator (inactive)

Hey @rjv5o

 

Welcome to the Community! 

 

A $45 Set-up fee is applicable on new activations and also hardware upgrades on existing lines. However, if you process these requests through our self-serve options on Fido.ca, the charge is automatically credited back to you. 

 

I hope this helps clarify things. 🙂