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Downgrading plan after enabling free 10gb offer

Like many Fido customer I reveived the 10 free gb offer a couple months ago. And like many Fido customers this is the time when I need it least. Has anyone downgraded to a plan that doesn't have data included and retained their free 10gb of data? Tha...

ArleneM by I'm a participant level 1
  • 890 Views
  • 1 replies
  • 0 likes

Update Plan but Offer not on Account Holders Profile

I am on a family plan, not as the account holder. On the Fido app, my messages showed I can update my current plan and gain 20gb at the same price. However, when I select this an 'Alert' pops up saying "the data entered does not match the Account Hol...

mckayyyla by I'm a participant level 1
  • 1101 Views
  • 1 replies
  • 0 likes

$1017.19 bill

As the title says my bill is at $1017.19 I work in a industry that I have to use my phone and applications on a daily basis that use data. I believe I have  maximised my monthly bill and data costs, for my month to month payments.  Dating back to Oct...

Marcus90 by I'm a participant level 2
  • 1914 Views
  • 4 replies
  • 0 likes

Plan Changed?

Currently, I have 6GB data for$65 before Tax.I just checked my account and saw that my plan will now have 1GB only.I did not sign up for this, is this true? If I click 'View full plan details' my add-on is gone and now I can only get 1GB data, not 6G...

vankmj_0-1581391754665.png vankmj_1-1581391801622.png
vankmj by I'm a participant level 1
  • 1109 Views
  • 1 replies
  • 0 likes

Changing plans for my younger sister

Hi, since my younger sister is under 18, her fido account is under my name. However, I am having hard time changing the plans for her fido account. It says, only the account holder can upgrade or make changes in plan. I am the account holder but I do...

Eunchae by I'm a participant level 1
  • 902 Views
  • 1 replies
  • 0 likes
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