Hello Suzysays,
As mentioned in your other thread here, Fido does offer a temporary suspension of 2 to 12 months for a reduced monthly rate of $7 per month. However, you should also note that the suspension can only be applied after your current billing cycle has ended.
If you're eligible for the temporary suspension, you would need to contact customer service to have it set up. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
