Final bill refund

[wjw]

I change my plan from Fido. And I got a negative balance. However, I make a mistake and pay another bill, thus my negative balance doubled. I wonder if the refund includes my newest payment?

[wjw]

Hey @wjw,

Sad to learn you left us, what happened?

As for the negative balance, you can rest assured that the total of the balance (including the over-payment) will be refunded. The refund is sent by cheque to the same address that we have on the account, 2 to 3 weeks after the final bill is issued. 

Payments made by credit card (including Visa Debit / Debit Mastercard) may be refunded to the same credit card if you request it before the automatic cheque refund is issued. This can only be done after the final bill has been produced.

Hope this helps!

[FidoClaudia · Accepted solution]

Hey @wjw,

Sad to learn you left us, what happened?

As for the negative balance, you can rest assured that the total of the balance (including the over-payment) will be refunded. The refund is sent by cheque to the same address that we have on the account, 2 to 3 weeks after the final bill is issued. 

Payments made by credit card (including Visa Debit / Debit Mastercard) may be refunded to the same credit card if you request it before the automatic cheque refund is issued. This can only be done after the final bill has been produced.

Hope this helps!

[880613310]

Hi @FidoClaudia , I have a same problem( having a negative balance) and I paid my last bill by credit card. Then, I went back to my country and I'm not staying in Canada anymore but my address shown on the system is Canada. How can I get refund to my credit card? 

[FidoDaniela]

Hey therer @880613310, what we'll need to do is to get into your account and execute a refund. 

In order to do that you can either reach out to customer service or we can send you a PM. Let me know what you prefer.