Live Chat works on Safari but not on Chrome (Mac)

Live Chat works on Safari but not on Chrome (Mac)

Live Chat works on Safari but not on Chrome (Mac)

SOLVED
gludwig
I'm a Participant Level 2

Live Chat works on Safari but not on Chrome (Mac)

I had to use Live Chat a number of times when switching my mobile and internet accounts to Fido. I found that when I clicked on Live Chat in Chrome a blank, white rectangle would appear on my screen, but if I used Safari it seemed to work fine. I tried turning off Chrome extensions but it didn't seem to make a difference. Has anyone else experienced this?

Accepted Solution

Re: Live Chat works on Safari but not on Chrome (Mac)

Solved by Moderator

Hey @gludwig! Philippe here. Welcome to the community. Smiley

 

Have you tried to put our site on your browser security white list? Alternatively, you can turn off the pop-up blocker as well. That may help with that.

 

You can also try clearing your browser's cahce and cookies as well.

 

Let us know if that helps!

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2 REPLIES 2
gludwig
I'm a Participant Level 2

Thanks. I dug back in and it turned out that while I thought I had given permission in my Settings for Fido.ca to be whitelisted and use cookies and to turn off my adblocker it somehow didn't stick, as when I went back to try it out I noticed cookies were still being blocked and my adblocker was still blocking the site. I was able to adjust things in the menu bar once I was on the site again. So far that seems to have solved the problem with Live Chat.

FidoPhilippe
Moderator

Hey @gludwig! Philippe here. Welcome to the community. Smiley

 

Have you tried to put our site on your browser security white list? Alternatively, you can turn off the pop-up blocker as well. That may help with that.

 

You can also try clearing your browser's cahce and cookies as well.

 

Let us know if that helps!