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(Order Delay)Terrible Live Chat agent and Customer Service

Agent: AmandeepTime: 2:51pm MT on Nov 24, 2020 Asked about my order status. He did not respond after welcoming message until 10min later.Took 5+ min for every response, even to answer a yes/no question. Don't think I had his attention. 25min into the...

hyet by I'm a contributor level 1
  • 1204 Views
  • 3 replies
  • 0 likes

Overcharged in my very first bill

I am new to Canada and choosed Fido as my mobile service provider based on my friends suggestion. I recently saw my first month bill and found i was overcharged $375 for my long distance call. In my plan i got 1000 mins free long distance calling and...

Yuvaraj by I'm a participant level 1
  • 831 Views
  • 1 replies
  • 0 likes

Poor customer experience

Fido seems to have droped their customer service edge.  I call today because they added a late charge of a 1.22$ to my bill.  it was due on the 2nd and i paid it on the 6th ( my mistake but completely forgot). Call the fido customer service and the r...

Customer Service @Fido

I've got a question for the forum.On Feb 19th I got a text message that due to loyalty with Fido, over 20 years I get an extra 1 GB free of charge.Just to make sure I did call and spoke with Melly. She confirmed and I did ask her to make the change s...

4gerry by I'm a participant level 3
  • 1547 Views
  • 3 replies
  • 0 likes
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