Unreal. Plus I was able to get someone to join and now they see how the billing is transpired and don't wish to stay with fido anymore. All this and I was sent the wrong phone and then a phone that didn't work. Now being charged almost 2300. I will be writing a review. Unimpressed. Contact me for more details
Hey @clairesg2020 !
Welcome to the Community. 
I'm sorry to hear that you were unpleasantly surprised by your recent bill as well as the error during your phone order.
I totally understand that such a high amount must have been unexpected.
We can certainly look into this for you!
You can contact us whenever you have a moment if you prefer to have a live conversation with a representative.
Otherwise, we can also send you a PM, should that work best for you!
