Hi, I purchased an unlocked phone directly from Samsung and Fido us stating the device is not eligible. I called support and was told that because the phone wasn't purchased directly from Fido, than the wifi calling will not work.
This seems ridiculous and would like a solution. Thanks
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Welcome to the community!
I understand your situation. Unfortunately, I do not think there is a solution to your issue if your phone was not purchased from Fido. While Fido has opened up the use of voLTE with so-called grey market devices, they still do not support the use of Wifi-calling with non-Fido devices (see here).
Not what you wanted to hear, but hope this helps 😀
Do you have the Canadian version of those phones? Apparently, as of May 2019, Fido has started to support those services on certain grey market devices, Galaxy S8 and newer (see here). This community member was able to get those services on their grey market Galaxy S9 (see here).
If your devices are not the Canadian version of the phones, it possible that they still won't be supported. That said, this community member was able to get their non-Canadian version of the Note 8 to work, though I can't recommend flashing ROMs.
You might need to contact customer service so they can access your account to verify it is set up for those services. Alternatively, you might consider sending @FidoSolutions a PM. Once they have verified some information, they can also access your account.
Hope this helps