Replaced iPhone, Visual Voicemail not working now

[AccordionNoir]

I replaced my iphone SE (classic) a few months ago and just realized the visual voicemail isn't working. Maybe it stopped working because of the new phone?

When I go to my phone app and the voicemail icon, it just has a "call voicemail" button and takes me to audio messages.

I've had visual voicemail for years. Has this changed?

[FidoJulien]

Hey @AccordionNoir

Changing the phone shouldn't affect your visual voicemail. Have you made any change to your account?